Customer Service

Please try resetting your password on your account by clicking here. Passwords must contain a special character (excluding £, $ or % symbols), a number, lower case letter, upper case letter and be over 8 characters long.

If your email address has not been accepted for sign in, you may have a username on your account. If you do, only the username will be accepted when signing in. To see if you have a username, please click here.

If signing in to our mobile app, please ensure you have the latest Starbucks App version installed.

If you no longer have access to the email address on your account to complete a password reset, or are continuing to experience issues, please call customer care on 020 8834 5050 8.30am-5.30pm Monday - Friday, excluding Bank Holidays. Or email us at ukinfo@starbucks.com.