Customer Service

How do I redeem my stars?

When you have earned enough stars to redeem a reward on your account, we'll send you an email. To redeem your stars at a participating Starbucks® store, you'll need either a physical Card or a virtual Card on your Starbucks mobile app for your smartphone. Tell your barista you'd like to redeem your stars, select the free beverage of your choice and give them your Card or scan your mobile app.

You can also redeem your stars while making a mobile order. Simply click “Redeem Stars” at the check out page and the cost of your beverage will be removed.
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For Northern Ireland & Republic of Ireland Customers:

If you are a customer in Northern Ireland or the Republic of Ireland, please visit:


Starbucks Coffee Company
Building 4 Chiswick Park
566 Chiswick High Road
London W45YE