Customer Service

How does My Starbucks Rewards work?

My Starbucks Rewards is easy - you can get started by registering a loaded Starbucks Card here. To obtain a card, just ask your barista to activate your Starbucks card on your next visit (minimum £5).

Alternatively, you can create an account with a digital-only card by downloading the official Starbucks app from the Apple or Android app store on your smartphone.

This will automatically enter you into the Green level of the programme, which means you'll receive a free beverage when you have used your preloaded card / app 15 times to pay for your transaction (which equates to 15 stars). You'll receive news and offers if you have signed up for email updates.

After you earn 50 stars in 12 months, you will qualify for the Gold level, where you will receive all the Green benefits plus selected free extras. For full details on the benefits you can receive please visit

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Contact Us

To get in touch with our Customer Care team, please send an email to, alternatively you can reach us on Twitter or
Facebook @starbucksuk


Starbucks Coffee Company
Building 4 Chiswick Park
566 Chiswick High Road
London W45YE


Monday - Friday 8:30 - 17:30