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Results 1 - 20 of 98

  1. How can I check the remaining balance of my Starbucks Card?

    To check the balance of a Starbucks Card, you can visit our website at  https://www.starbucks.co.uk/card Date Updated: 15/09/2020

  2. Can I register my Starbucks Card eGift online?

    Yes, you can! Similar to physical Starbucks Cards, you can register an existing eGift using the 16‐digit card number and 8‐digit PIN. By registering your card, you will be able to protect... Date Updated: 15/09/2020

  3. How can I purchase a Starbucks eGift?

    eGift Cards are no longer be available to purchase from 23 September. But don't worry, you can still grab a Gift Card at Starbucks stores. Date Updated: 23/09/2020

  4. I cannot sign in to my account through the Mobile app or website.

    Please try resetting your password on your account by clicking here . Passwords must contain a special character (excluding £, $ or % symbols), a number, lower case letter, upper case... Date Updated: 25/09/2020

  5. Where can I give feedback on a recent experience?

    If you would like to contact our customer care team, we can be reached in the following ways: ·       Call us on 020 8834 5050 - We're here to help Monday to Friday 8:30 to... Date Updated: 25/08/2020

  6. Do stars expire?

    Your stars will expire after 2 years if not redeemed. You can check the status of your rewards on the Starbucks mobile app or your online account. To find expiration dates through the Starbucks... Date Updated: 23/09/2020

  7. Where can I find out about wheat and gluten free food and beverages that are available in your stores?

    Date Updated: 02/04/2019

  8. I cannot see my earned rewards on my account.

    If the Mobile Application is not updating to show your recently earned rewards, please try signing out, and then back in to your application. You can still redeem your star in the meantime, just let... Date Updated: 26/01/2021

  9. How will I know that I have my free drink reward loaded on my Card?

    We'll send you an email letting you know when you have earned enough stars to redeem a free beverage. Make sure you confirm your email address now and check your communication preferences on your... Date Updated: 23/09/2020

  10. I haven’t received my star for my purchase.

    Stars take up to 24 hours to show on your account. If you still cannot see the star, check your Star Tracker at  https://www.starbucks.co.uk/account/rewards for a full calendar view of your... Date Updated: 23/05/2019

  11. Can I qualify for multiple years in a single year? For example, if I earn 500 stars in the next year, will I be on the Gold level for longer than one year?

    No. Every year on your anniversary date (the date you qualified for Gold level), our system will look back and confirm whether or not you have earned the minimum 450 stars during that timeframe. If... Date Updated: 23/09/2020

  12. I signed in to my account but cannot see my Starbucks Card or Rewards. When I try to add my card, it states “already registered”.

    If your Starbucks Card has already been registered, you will need to sign in to your existing account with your username and password. If you have created a username on your account, only the... Date Updated: 15/09/2020

  13. I have lost my Starbucks Card/had it stolen.

    Please call customer care on 020 8834 5050 to report a registered card as lost or stolen. Our opening hours are 8.30am-5.30pm Monday - Friday, excluding Bank Holidays. Alternatively, please send an... Date Updated: 04/07/2019

  14. How do I maintain Gold level status?

    Once you qualify for Gold level, you will be at that level for a full year from that date. Simply earn 450 additional stars before your anniversary date (the date you qualified for Gold level) and... Date Updated: 23/09/2020

  15. How do I update the new Starbucks app?

    To download our new UK app, please click here . The new app is only available to download for UK users.  If you experience any difficulties, then try to check your phone setting by clicking on... Date Updated: 25/08/2020

  16. I paid with my Starbucks Card using Apple Wallet however the barista said that the balance on the card is different from what is displayed.

    Sometimes the balance will not update automatically on your Wallet. If you are unsure if the Wallet is showing the correct balance, press the "i" button when viewing your Starbucks Card and check... Date Updated: 25/08/2020

  17. Can I download the new UK app to use with my Apple Watch?

    Date Updated: 26/01/2021

  18. How can I transfer the balance between two cards?

    Balance transfers are currently available on the Starbucks Mobile Application only. To transfer the balance, register both cards to your account and select "Manage" and "Transfer Balance". If you do... Date Updated: 23/05/2019

  19. Where can I find out about allergies/ calories advice?

    For the most up-to-date nutritional information on food and drink items, please check our website at  https://www.starbucks.co.uk/quick-links/nutrition-info . All our food ranges now have... Date Updated: 27/11/2019

  20. How many stars is one transaction worth?

    Customers are awarded 3 stars per £1 when paying with a registered Starbucks Card. For example, a purchase of £1.99 will earn 5.97 stars. Date Updated: 23/09/2020

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To get in touch with our Customer Care team you can submit a query here.

Alternatively you can reach us on Twitter or
Facebook @starbucksuk

For Northern Ireland & Republic of Ireland Customers:

If you are a customer in Northern Ireland or the Republic of Ireland, please visit: https://www.starbucks.ie/contact-us

Mail

Starbucks Coffee Company
Building 4 Chiswick Park
566 Chiswick High Road
London W45YE

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