Customer Service
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Results 1 - 20 of 83
- Yes, you can! Similar to physical Starbucks Cards, you can register an existing eGift using the 16‐digit card number and 8‐digit PIN. By registering your card, you will be able to protect... Date Updated: 15/06/2022
- To check the balance of a Starbucks Card, you can visit our website at https://www.starbucks.co.uk/card Date Updated: 15/09/2020
- We allow assistance dogs in all our stores and we will always provide a service to the owner as long as the dog is wearing its vest identifying itself as an assistance dog. Well behaved... Date Updated: 15/06/2022
- All gold level customers will receive a birthday reward as per the terms and conditions of the Starbucks Rewards program. Please ensure that your date of birth is correct so that this can be issued... Date Updated: 17/06/2022
- Please try resetting your password on your account by clicking here . Passwords must contain a special character (excluding £, $ or % symbols), a number, lower case letter, upper case... Date Updated: 25/09/2020
- Please call customer care on 020 8834 5050 to report a registered card as lost or stolen. Our opening hours are 8.30am-5.30pm Monday - Friday, excluding Bank Holidays. Alternatively, please send an... Date Updated: 04/07/2019
- If your Starbucks Card has already been registered, you will need to sign in to your existing account with your email address and password. If you no longer have access to the email address on... Date Updated: 15/06/2022
- Contributing positively to our local communities is important to Starbucks and our stores will be happy to support local community events in any way possible. Please contact the store manager of your... Date Updated: 23/05/2019
- Balance transfers are currently available on the Starbucks Mobile Application only. To transfer the balance, register both cards to your account and select "Manage" and "Transfer Balance". If you do... Date Updated: 15/06/2022
- If you would like to contact our customer care team, we can be reached in the following ways: · Send us a message on Facebook or Twitter (@StarbucksUK) ·... Date Updated: 25/03/2021
- Customers are awarded 3 stars per £1 when paying with a registered Starbucks Card or using the Scan Only feature withn the mobile application. For example, a purchase of £1.99 will earn 5.97 stars. Date Updated: 15/06/2022
- If you are Green level, your stars towards your free drinks will remain on your account as long as you have any activity in the past two years. However, you have 1 year to achieve 450 stars and Gold... Date Updated: 01/02/2021
- Stars take up to 24 hours to show on your account. If you still cannot see the star, check your Star Tracker at https://www.starbucks.co.uk/account/rewards for a full calendar view of your... Date Updated: 23/05/2019
- Each time you reach 450 stars your anniversary date resets and you gain a further 12 months extension on gold level benefits. Date Updated: 15/06/2022
- Customers will receive stars for each transaction made at participating Starbucks® stores. You can use our store locator to see which stores participate in Starbucks Rewards® -... Date Updated: 15/09/2020
- Please visit http://www.starbucks.co.uk/responsibility/environment/recycling for more information. Date Updated: 15/06/2022
- Once you qualify for Gold level, you will be at that level for a full year from that date. Simply earn 450 additional stars before your anniversary date (the date you qualified for Gold level) and... Date Updated: 23/09/2020
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Yes. You will be able to log into your account online or via the mobile application and see how many stars you've earned, your current benefits, and how many stars you need to go until you reach... Date Updated: 15/06/2022
Can I track my progress in the programme and see how many stars I need until I reach the next level?
- Our paper cups have a low density polyethylene coating on the inside of them, both elements are recyclable but need to be treated separately. Currently in the UK the ability to do this is dependent... Date Updated: 15/06/2022
- Yes, we offer customers 25p off of the price of their beverage if they bring their own mug. Date Updated: 23/05/2019
Contact Us
Email or Social
To get in touch with our Customer Care team you can submit a query here.
Alternatively you can reach us on 
Twitter or 
Facebook @starbucksuk
For Northern Ireland & Republic of Ireland Customers:
If you are a customer in Northern Ireland or the Republic of Ireland, please visit: https://www.starbucks.ie/contact-us
Starbucks Coffee Company
Building 4 Chiswick Park
566 Chiswick High Road
London W45YE