Customer Service

Support RSS Feed
Other Suggested Searches
Did you mean:
No results found.

Suggestions:
  • Make sure all words are spelled correctly
  • Use different words that mean the same thing
Results 1 - 20 of 98
  1. To check the balance of a Starbucks Card, you can visit our website at  https://www.starbucks.co.uk/card Date Updated: 15/09/2020
  2. Yes, you can! Similar to physical Starbucks Cards, you can register an existing eGift using the 16‐digit card number and 8‐digit PIN. By registering your card, you will be able to protect... Date Updated: 15/09/2020
  3. eGift Cards are no longer be available to purchase from 23 September. But don't worry, you can still grab a Gift Card at Starbucks stores. Date Updated: 23/09/2020
  4. Please try resetting your password on your account by clicking here . Passwords must contain a special character (excluding £, $ or % symbols), a number, lower case letter, upper case... Date Updated: 25/09/2020
  5. If you would like to contact our customer care team, we can be reached in the following ways: ·       Call us on 020 8834 5050 - We're here to help Monday to Friday 8:30 to... Date Updated: 25/08/2020
  6. Your stars will expire after 2 years if not redeemed. You can check the status of your rewards on the Starbucks mobile app or your online account. To find expiration dates through the Starbucks... Date Updated: 23/09/2020
  7. Date Updated: 02/04/2019
  8. If the Mobile Application is not updating to show your recently earned rewards, please try signing out, and then back in to your application. You can still redeem your star in the meantime, just let... Date Updated: 26/01/2021
  9. We'll send you an email letting you know when you have earned enough stars to redeem a free beverage. Make sure you confirm your email address now and check your communication preferences on your... Date Updated: 23/09/2020
  10. Stars take up to 24 hours to show on your account. If you still cannot see the star, check your Star Tracker at  https://www.starbucks.co.uk/account/rewards for a full calendar view of your... Date Updated: 23/05/2019
  11. No. Every year on your anniversary date (the date you qualified for Gold level), our system will look back and confirm whether or not you have earned the minimum 450 stars during that timeframe. If... Date Updated: 23/09/2020
  12. If your Starbucks Card has already been registered, you will need to sign in to your existing account with your username and password. If you have created a username on your account, only the... Date Updated: 15/09/2020
  13. Please call customer care on 020 8834 5050 to report a registered card as lost or stolen. Our opening hours are 8.30am-5.30pm Monday - Friday, excluding Bank Holidays. Alternatively, please send an... Date Updated: 04/07/2019
  14. Once you qualify for Gold level, you will be at that level for a full year from that date. Simply earn 450 additional stars before your anniversary date (the date you qualified for Gold level) and... Date Updated: 23/09/2020
  15. To download our new UK app, please click here . The new app is only available to download for UK users.  If you experience any difficulties, then try to check your phone setting by clicking on... Date Updated: 25/08/2020
  16. Sometimes the balance will not update automatically on your Wallet. If you are unsure if the Wallet is showing the correct balance, press the "i" button when viewing your Starbucks Card and check... Date Updated: 25/08/2020
  17. Date Updated: 26/01/2021
  18. Balance transfers are currently available on the Starbucks Mobile Application only. To transfer the balance, register both cards to your account and select "Manage" and "Transfer Balance". If you do... Date Updated: 23/05/2019
  19. For the most up-to-date nutritional information on food and drink items, please check our website at  https://www.starbucks.co.uk/quick-links/nutrition-info . All our food ranges now have... Date Updated: 27/11/2019
  20. Customers are awarded 3 stars per £1 when paying with a registered Starbucks Card. For example, a purchase of £1.99 will earn 5.97 stars. Date Updated: 23/09/2020

Contact Us

Email or Social

To get in touch with our Customer Care team you can submit a query here.

Alternatively you can reach us on Twitter or
Facebook @starbucksuk

For Northern Ireland & Republic of Ireland Customers:

If you are a customer in Northern Ireland or the Republic of Ireland, please visit: https://www.starbucks.ie/contact-us

Mail

Starbucks Coffee Company
Building 4 Chiswick Park
566 Chiswick High Road
London W45YE