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Results 1 - 20 of 107

  1. Where can I give feedback on a recent experience?

    If you would like to contact our customer care team, we can be reached in the following ways: ·       Call us on 020 8834 5050 - We're here to help Monday to Friday 8:30 to... Date Updated: 23/05/2019

  2. I have not received my Vitality free drink this week, who do I contact?

    If you have a UK account with the Starbucks card registered to it, make sure your email address on Starbucks account exactly matches the email address on your Vitality Member Zone. For further... Date Updated: 20/07/2017

  3. How can I transfer the balance between two cards?

    Balance transfers are currently available on the Starbucks Mobile Application only. To transfer the balance, register both cards to your account and select "Manage" and "Transfer Balance". If you do... Date Updated: 23/05/2019

  4. I have lost my Starbucks Card/had it stolen.

    Please call customer care on 020 8834 5050 to report a registered card as lost or stolen. Our opening hours are 8.30am-5.30pm Monday - Friday, excluding Bank Holidays. Alternatively, please send an... Date Updated: 04/07/2019

  5. How does My Starbucks Rewards work?

    My Starbucks Rewards is easy - you can get started by registering a loaded Starbucks Card here . To obtain a card, just ask your barista to activate your Starbucks card on your next visit (minimum... Date Updated: 16/05/2018

  6. How many stars is one transaction worth?

    Customers are awarded a star per visit when paying with a registered Starbucks Card, no matter how many items are purchased within a single transaction. Date Updated: 23/05/2019

  7. I cannot sign in to my account through the Mobile app or website.

    Please try resetting your password on your account by clicking here . Passwords must contain a special character (excluding £, $ or % symbols), a number, lower case letter, upper case... Date Updated: 23/05/2019

  8. I cannot see my free beverage voucher on my account.

    If the Mobile Application is not updating to show your recently earned rewards, please try signing out, and then back in to your application. You can still redeem your beverage vouchers in the... Date Updated: 23/05/2019

  9. How to request to close my account

    If you wish to have us delete your personal information and therefore no longer participate in the Starbucks Rewards Program, please submit your request by clicking on the link to the web form... Date Updated: 22/05/2018

  10. How do I redeem my free drink?

    When you have a reward on your account, we'll send you an email. To redeem your reward at a participating Starbucks® store, you'll need a Starbucks Card associated with  your account - either a... Date Updated: 23/05/2019

  11. How does the free refill on Filter Coffee work?

    Any customer who purchases a Filter Coffee to stay in one of our participating stores in the UK or Ireland, can enjoy a free Tall refill on us. Customers must retain their mug and provide this... Date Updated: 20/07/2017

  12. Why do I have to pay with my Starbucks Card to participate in the programme?

    The programme is designed to reward our many customers who use and pay with a registered Starbucks Card. Date Updated: 23/05/2019

  13. I haven’t received my star for my purchase.

    Stars take up to 24 hours to show on your account. If you still cannot see the star, check your Star Tracker at  https://www.starbucks.co.uk/account/rewards for a full calendar view of your... Date Updated: 23/05/2019

  14. Can I use my Starbucks Card when I travel internationally?

    Starbucks Cards activated in any of the following participating countries (UK, USA, Canada, Australia, Mexico, and the Republic of Ireland) can be used to make purchases and be reloaded in any other... Date Updated: 23/05/2019

  15. I signed in to my account but cannot see my Starbucks Card or Rewards. When I try to add my card, it states “already registered”.

    If your Starbucks Card has already been registered, you will need to sign in to your existing account with your username and password. If you have created a username on your account, only the... Date Updated: 23/05/2019

  16. Will I collect stars and receive rewards when travelling internationally?

    Customers will only earn stars on transactions made in the following four participating countries (UK, USA, Canada, and the Republic of Ireland) when using their registered cards to pay. However, as... Date Updated: 23/05/2019

  17. How many Starbucks Cards can I register as part of the My Starbucks Rewards programme?

    You can register an unlimited number of cards to your  Starbucks.co.uk account. Date Updated: 23/05/2019

  18. Can I redeem my free reward at any store?

    Not all Starbucks® locations can redeem free rewards. All company-operated stores will honor rewards, but some non-company operated locations (often those located at service stations, airports... Date Updated: 23/05/2019

  19. Where can I buy a Starbucks Card?

    Want to send a Starbucks Card to someone special? Starbucks Cards can be purchased in the majority of our stores, just ask your barista who will be happy to help. You can also email a card by sending... Date Updated: 08/08/2018

  20. Where can I find out about allergies/ calories advice?

    For the most up-to-date nutritional information on food and drink items, please check our website at  https://www.starbucks.co.uk/quick-links/nutrition-info . All our food ranges now have... Date Updated: 23/05/2019

Customer Service Home

Contact Us

To get in touch with our Customer Care team, please send an email to UKInfo@support.starbucks.com, alternatively you can reach us on Twitter or
Facebook @starbucksuk

Mail

Starbucks Coffee Company
Building 4 Chiswick Park
566 Chiswick High Road
London W45YE

Phone

03330050449
Monday - Friday 8:30 - 17:30

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