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Results 1 - 20 of 107

  1. What is a Bonus Star?

    From time to time, the My Starbucks Rewards™ programme may offer a bonus Star as an incentive to selected members. During the promotional period, when you purchase one of our featured products at... Date Updated: 23/05/2019

  2. I cannot see my free beverage voucher on my account.

    If the Mobile Application is not updating to show your recently earned rewards, please try signing out, and then back in to your application. You can still redeem your beverage vouchers in the... Date Updated: 23/05/2019

  3. Where can I buy a Starbucks Card?

    Want to send a Starbucks Card to someone special? Starbucks Cards can be purchased in the majority of our stores, just ask your barista who will be happy to help. You can also email a card by sending... Date Updated: 08/08/2018

  4. Can I use my Starbucks Card when I travel internationally?

    Starbucks Cards activated in any of the following participating countries (UK, USA, Canada, Australia, Mexico, and the Republic of Ireland) can be used to make purchases and be reloaded in any other... Date Updated: 23/05/2019

  5. How many Starbucks Cards can I register as part of the My Starbucks Rewards programme?

    You can register an unlimited number of cards to your  Starbucks.co.uk account. Date Updated: 23/05/2019

  6. Will I collect stars and receive rewards when travelling internationally?

    Customers will only earn stars on transactions made in the following four participating countries (UK, USA, Canada, and the Republic of Ireland) when using their registered cards to pay. However, as... Date Updated: 23/05/2019

  7. Do I get to choose when I use my free drink reward? I like to choose something special and I don’t want my free reward to automatically deduct when I’m not expecting it to.

    Yes. You are in control of your rewards! Even though your free reward is loaded onto your Card, you have to tell your barista when you want to use it. It does not deduct automatically on your next... Date Updated: 23/05/2019

  8. I'm running late; can I delay my order with Mobile Order & Pay?

    Once your order is submitted, it can't be altered. Date Updated: 23/05/2019

  9. Can I still use Mobile Payment if I don't have a network connection?

    Yes, your barcode is stored locally on the phone and will be available when you open the application. However, you won't be able to update your Starbucks Card balance until your network connection is... Date Updated: 23/05/2019

  10. How do I access Mobile Order & Pay?

    Mobile Order & Pay is an integrated feature of the Starbucks® app for iPhone® and Android®. To get started, install the latest version of the Starbucks® app for iPhone or Android. If you are not... Date Updated: 23/05/2019

  11. I can’t see the Menu tab on the App.

    Please ensure you have downloaded the latest update of the Starbucks App. Please visit the Apple Store for the iPhone App, or Google Play Store for the Android App to check if an update is available... Date Updated: 23/05/2019

  12. Do my stars expire?

    If you are Green level, your stars towards your free drinks will remain on your account as long as you have any activity in the past two years. However, you have 1 year to achieve 50 stars and Gold... Date Updated: 23/05/2019

  13. How do I redeem my free drink?

    When you have a reward on your account, we'll send you an email. To redeem your reward at a participating Starbucks® store, you'll need a Starbucks Card associated with  your account - either a... Date Updated: 23/05/2019

  14. Where can I give feedback on a recent experience?

    If you would like to contact our customer care team, we can be reached in the following ways: ·       Call us on 020 8834 5050 - We're here to help Monday to Friday 8:30 to... Date Updated: 23/05/2019

  15. How does My Starbucks Rewards work?

    My Starbucks Rewards is easy - you can get started by registering a loaded Starbucks Card here . To obtain a card, just ask your barista to activate your Starbucks card on your next visit (minimum... Date Updated: 16/05/2018

  16. Are Starbucks Cards accepted in all UK stores?

    We have over 700 stores across the UK which are able to accept Starbucks Cards. There are a small number of stores which are not wholly company owned and are not able to accept Starbucks Cards. These... Date Updated: 23/05/2019

  17. How many stars is one transaction worth?

    Customers are awarded a star per visit when paying with a registered Starbucks Card, no matter how many items are purchased within a single transaction. Date Updated: 23/05/2019

  18. How can I transfer the balance between two cards?

    Balance transfers are currently available on the Starbucks Mobile Application only. To transfer the balance, register both cards to your account and select "Manage" and "Transfer Balance". If you do... Date Updated: 23/05/2019

  19. Will my barista tell me if I have a free reward waiting on my Starbucks Card?

    No, your barista cannot see if you have a free drink reward waiting - so be sure to watch for email notifications, check your rewards status online, or on your Starbucks mobile app . (If you are... Date Updated: 23/05/2019

  20. Where can I find out about Starbucks' work with charities in the UK?

    We have a page dedicated to Starbucks' partnership with the Prince's Trust . To find out more about our partnership with UK Youth click here . Date Updated: 23/05/2019

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Contact Us

To get in touch with our Customer Care team, please send an email to UKInfo@support.starbucks.com, alternatively you can reach us on Twitter or
Facebook @starbucksuk

Mail

Starbucks Coffee Company
Building 4 Chiswick Park
566 Chiswick High Road
London W45YE

Phone

03330050449
Monday - Friday 8:30 - 17:30

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