Customer Service
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Results 1 - 20 of 37
- Please try resetting your password on your account by clicking here . Passwords must contain a special character (excluding £, $ or % symbols), a number, lower case letter, upper case... Date Updated: 25/09/2020
- Sometimes the balance will not update automatically on your Wallet. If you are unsure if the Wallet is showing the correct balance, press the "i" button when viewing your Starbucks Card and check... Date Updated: 25/08/2020
- If your Starbucks Card has already been registered, you will need to sign in to your existing account with your username and password. If you have created a username on your account, only the... Date Updated: 15/09/2020
- Please note that the balance on the mobile application may not update automatically. To see if your current balance is up to date, check the date and time located next to balance of your selected... Date Updated: 23/05/2019
- Mobile Order & Pay is an integrated feature of the Starbucks® app for iPhone® and Android®. To get started, install the latest version of the Starbucks® app for iPhone or Android. If you are not... Date Updated: 25/08/2020
- Yes. You must use a registered Starbucks Card or your Starbucks mobile app to redeem your rewards. If you have more than one card registered to your account, any of your... Date Updated: 15/09/2020
- Definitely! The Starbucks mobile app works like your plastic Starbucks Card. Just tell the barista you'd like to redeem your free reward and they will scan the barcode on your mobile device. If... Date Updated: 23/09/2020
- Mobile order and pay is a feature of the Starbucks app, enabling you to place and pay for an order at a nearby Starbucks café right from your phone. Your barista will get your order started while you... Date Updated: 15/09/2020
- The Mobile Order & Pay feature is currently available in selected stores in Great Britain. To see which stores accept Mobile Order and Pay, please select "Stores" in your... Date Updated: 15/09/2020
- Absolutely. Each order you place with Mobile Order & Pay will earn you a Star. You can track your Star balance and view your account information in the Starbucks® App and online at... Date Updated: 15/09/2020
- Starbucks Cards activated in any of the following participating countries (UK, USA, Canada, Australia, Mexico, and the Republic of Ireland) can be used to make purchases and be reloaded in any other... Date Updated: 15/09/2020
- Yes, Mobile Order & Pay is available only to Starbucks Rewards® members, with mobile app. To pay for your orders, you need to have a Starbucks Card with a balance added to the app. Any Starbucks®... Date Updated: 15/09/2020
- Date Updated: 26/01/2021
- To protect the balance on your Starbucks Card, set up a Starbucks Card Account via your device or at starbucks.co.uk/card. This way if you lose your phone, the balance will be protected. Please... Date Updated: 25/08/2020
- When you place your order, you will be given an estimated pick up time. Date Updated: 25/08/2020
- After downloading our new UK app, you should be able to login into your account and continue using it from where you left off. If you are having problems you can also visit our troubleshooting page... Date Updated: 25/09/2020
- Not all stores accepting Starbucks Cards can accept digital rewards. You can use our store locator using the 'Accepts Rewards' filter to see which stores accept Digital Rewards. Date Updated: 15/09/2020
- Yes. The use of any card registered to your account will earn you stars and enable you to enjoy the benefits associated with your membership level. Date Updated: 25/08/2020
- Once your order is submitted, it can't be altered. Date Updated: 25/08/2020
- Top-up your Starbucks Card directly from your device by going to the My Cards screen, touching the balance and then selecting "Top-up Card" from the menu. Date Updated: 25/08/2020
Contact Us
Email or Social
To get in touch with our Customer Care team you can submit a query here.
Alternatively you can reach us on 
Twitter or 
Facebook @starbucksuk
For Northern Ireland & Republic of Ireland Customers:
If you are a customer in Northern Ireland or the Republic of Ireland, please visit: https://www.starbucks.ie/contact-us
Starbucks Coffee Company
Building 4 Chiswick Park
566 Chiswick High Road
London W45YE