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Results 1 - 20 of 38
  1. Please try resetting your password on your account by clicking here . Passwords must contain a special character (excluding £, $ or % symbols), a number, lower case letter, upper case... Date Updated: 25/09/2020
  2. After downloading our new UK app, you should be able to login into your account and continue using it from where you left off. If you are having problems you can also visit our troubleshooting page... Date Updated: 25/09/2020
  3. If your Starbucks Card has already been registered, you will need to sign in to your existing account with your username and password. If you have created a username on your account, only the... Date Updated: 15/09/2020
  4. To download our new UK app, please click here . The new app is only available to download for UK users.  If you experience any difficulties, then try to check your phone setting by clicking on... Date Updated: 25/08/2020
  5. To protect the balance on your Starbucks Card, set up a Starbucks Card Account via your device or at starbucks.co.uk/card. This way if you lose your phone, the balance will be protected. Please... Date Updated: 25/08/2020
  6. Please note that the balance on the mobile application may not update automatically. To see if your current balance is up to date, check the date and time located next to balance of your selected... Date Updated: 23/05/2019
  7. You can change your email address through our website by logging into your account .   By clicking ‘My Profile’, this will open the ‘Personal Info’ section. Next, click on ‘change username’ to... Date Updated: 25/08/2020
  8. Starbucks Cards activated in any of the following participating countries (UK, USA, Canada, Australia, Mexico, and the Republic of Ireland) can be used to make purchases and be reloaded in any other... Date Updated: 15/09/2020
  9. Date Updated: 25/08/2020
  10. First, install the Starbucks application onto your new device. Next, sign in with your Starbucks username and password to view your existing registered Starbucks Cards via your new device. If you do... Date Updated: 25/08/2020
  11. The Mobile Order & Pay feature is currently available in selected stores in Great Britain. To see which stores accept Mobile Order and Pay, please select "Stores" in your... Date Updated: 15/09/2020
  12. Definitely! The Starbucks mobile app works like your plastic Starbucks Card.  Just tell the barista you'd like to redeem your free reward and they will scan the barcode on your mobile device. If... Date Updated: 23/09/2020
  13. Sometimes the balance will not update automatically on your Wallet. If you are unsure if the Wallet is showing the correct balance, press the "i" button when viewing your Starbucks Card and check... Date Updated: 25/08/2020
  14. Mobile order and pay is a feature of the Starbucks app, enabling you to place and pay for an order at a nearby Starbucks café right from your phone. Your barista will get your order started while you... Date Updated: 15/09/2020
  15. Once your order is submitted, it can't be altered. Date Updated: 25/08/2020
  16. When you place your order, you will be given an estimated pick up time. Date Updated: 25/08/2020
  17. Absolutely. Each order you place with Mobile Order & Pay will earn you a Star. You can track your Star balance and view your account information in the Starbucks® App and online at... Date Updated: 15/09/2020
  18. Customers will only earn stars on transactions made in the following four participating countries (UK, USA, Canada, and the Republic of Ireland) when using their registered cards to pay. However, due... Date Updated: 15/09/2020
  19. Android Pay is a simple and secure way for Android users to pay with their phone in store. It works just like contactless payment. To use Android pay, ensure that it is appropriately set up on... Date Updated: 25/08/2020
  20. When you get to the store, head over to where you'd normally pickup your order. Tell the barista your name and enjoy your order. Date Updated: 25/08/2020

Contact Us

To get in touch with our Customer Care team, please send an email to UKInfo@support.starbucks.com, alternatively you can reach us on Twitter or
Facebook @starbucksuk

For Northern Ireland & Republic of Ireland Customers:

If you live in Northern Ireland or the Republic of Ireland, please email StarbuckscustomerNI@eegroup.ie or starbuckscustomerirl@eegroup.ie for anything related to Starbucks Card and My Starbucks Rewards - questions, problems, reporting a lost/stolen card etc. and for anything in relation to store experience, feedback, complaints, general queries.

Mail

Starbucks Coffee Company
Building 4 Chiswick Park
566 Chiswick High Road
London W45YE

Phone

03330050449
Monday - Friday 8:30 - 17:30