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  1. I cannot sign in to my account through the Mobile app or website.

    Please try resetting your password on your account by clicking here . Passwords must contain a special character (excluding £, $ or % symbols), a number, lower case letter, upper case... Date Updated: 23/05/2019

  2. I signed in to my account but cannot see my Starbucks Card or Rewards. When I try to add my card, it states “already registered”.

    If your Starbucks Card has already been registered, you will need to sign in to your existing account with your username and password. If you have created a username on your account, only the... Date Updated: 23/05/2019

  3. Will I collect stars and receive rewards when travelling internationally?

    Customers will only earn stars on transactions made in the following four participating countries (UK, USA, Canada, and the Republic of Ireland) when using their registered cards to pay. However, as... Date Updated: 23/05/2019

  4. Can I use my mobile app to redeem my free drink?

    Definitely! The Starbucks  mobile app works like your plastic Starbucks Card.  Just tell the barista you'd like to redeem your free reward and they will scan the barcode on your mobile... Date Updated: 23/05/2019

  5. I had a balance on my Mobile Application but it has suddenly disappeared

    Please note that the balance on the mobile application may not update automatically. To see if your current balance is up to date, check the date and time located next to balance of your selected... Date Updated: 23/05/2019

  6. What is Mobile Order & Pay?

    Mobile order and pay is a new feature of the Starbucks app for iPhone and Android, enabling you to place and pay for an order at a nearby Starbucks café right from your phone. Your Barista will get... Date Updated: 23/05/2019

  7. How do I sync Starbucks for Android™ with my Starbucks Card account?

    To sync your Starbucks Card account with your Starbucks application, launch the menu and tap the more button. Tap Starbucks Card Account in the more menu and simply sign into your account. Once you... Date Updated: 23/05/2019

  8. What should I do if I change my device and want to move my Starbucks app to my new one?

    First, install the Starbucks application onto your new device. Next, sign in with your Starbucks username and password to view your existing registered Starbucks Cards via your new device. If you do... Date Updated: 23/05/2019

  9. How do I choose which store to place my order at with Mobile Order & Pay?

    The app will show you the Starbucks® store offering Mobile Order & Pay, that is closest to your current location, as well as the estimated pick-up time for your order. You can change stores by... Date Updated: 23/05/2019

  10. When will my order be ready with Mobile Order & Pay?

    When you place your order, you will be given an estimated pick up time. Date Updated: 23/05/2019

  11. I'm running late; can I delay my order with Mobile Order & Pay?

    Once your order is submitted, it can't be altered. Date Updated: 23/05/2019

  12. How do I use Android Pay?

    Android Pay is a simple and secure way for Android users to pay with their phone in store. It works just like contactless payment. To use Android pay, ensure that it is appropriately set up on... Date Updated: 20/07/2017

  13. Is Mobile Order & Pay Available where I live?

    The Mobile Order & Pay feature is currently available in selected stores in Great Britain. To see which stores accept Mobile Order and Pay, please select "Stores" in your... Date Updated: 23/05/2019

  14. Can I send an eGift via iMessage to an email address or someone with an Android?

    Yes, but if the recipient is a non-iOS 10 device user, they will receive a URL linking to their eGift as opposed to seeing the gift card within their text messages. Date Updated: 20/07/2017

  15. How do I pick up my drink and food with Mobile Order & Pay?

    When you get to the store, head over to where you'd normally pickup your order. Tell the barista your name and enjoy your order. Date Updated: 23/05/2019

  16. Will I earn Stars for my Starbucks App order with Mobile Order & Pay?

    Absolutely. Each order you place with Mobile Order & Pay will earn you a Star. You can track your Star balance and view your account information in the Starbucks® App for iPhone® or Android® and... Date Updated: 23/05/2019

  17. What if someone gets my phone? How do I protect my information?

    To protect the balance on your Starbucks Card, set up a Starbucks Card Account via your device or at starbucks.co.uk/card. This way if you lose your phone, the balance will be protected. Please... Date Updated: 23/05/2019

  18. Can I send an eGift to a group text or multiple recipients with the iMessage app?

    No. To send eGifts to multiple people, you need to send one eGift to each recipient individually. Date Updated: 20/07/2017

  19. Do I need to have my registered Starbucks Card with me to redeem my free drink rewards?

    Yes. You must use a registered Starbucks Card or your Starbucks  mobile app to redeem your reward.  If you have more than one card registered to your account, any of your... Date Updated: 23/05/2019

  20. Is Android Pay secure?

    Google and Starbucks take security very seriously. Android Pay doesn't send your actual credit or debit card number with your payment. For further information, please visit... Date Updated: 23/05/2019

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Contact Us

To get in touch with our Customer Care team, please send an email to UKInfo@support.starbucks.com, alternatively you can reach us on Twitter or
Facebook @starbucksuk

Mail

Starbucks Coffee Company
Building 4 Chiswick Park
566 Chiswick High Road
London W45YE

Phone

03330050449
Monday - Friday 8:30 - 17:30

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