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Results 1 - 20 of 21
  1. Please try resetting your password on your account by clicking here . Passwords must contain a special character (excluding £, $ or % symbols), a number, lower case letter, upper case... Date Updated: 25/09/2020
  2. If your Starbucks Card has already been registered, you will need to sign in to your existing account with your username and password. If you have created a username on your account, only the... Date Updated: 15/09/2020
  3. Starbucks Cards activated in any of the following participating countries (UK, USA, Canada, Australia, Mexico, and the Republic of Ireland) can be used to make purchases and be reloaded in any other... Date Updated: 15/09/2020
  4. After downloading our new UK app, you should be able to login into your account and continue using it from where you left off. If you are having problems you can also visit our troubleshooting page... Date Updated: 25/09/2020
  5. Sometimes the balance will not update automatically on your Wallet. If you are unsure if the Wallet is showing the correct balance, press the "i" button when viewing your Starbucks Card and check... Date Updated: 25/08/2020
  6. Please note that the balance on the mobile application may not update automatically. To see if your current balance is up to date, check the date and time located next to balance of your selected... Date Updated: 23/05/2019
  7. Google and Starbucks take security very seriously. Android Pay doesn't send your actual credit or debit card number with your payment. For further information, please visit... Date Updated: 25/08/2020
  8. To protect the balance on your Starbucks Card, set up a Starbucks Card Account via your device or at starbucks.co.uk/card. This way if you lose your phone, the balance will be protected. Please... Date Updated: 25/08/2020
  9. Customers will only earn stars on transactions made in the following four participating countries (UK, USA, Canada, and the Republic of Ireland) when using their registered cards to pay. However, due... Date Updated: 15/09/2020
  10. Yes. You must use a registered Starbucks Card or your Starbucks  mobile app to redeem your rewards.  If you have more than one card registered to your account, any of your... Date Updated: 15/09/2020
  11. First, install the Starbucks application onto your new device. Next, sign in with your Starbucks username and password to view your existing registered Starbucks Cards via your new device. If you do... Date Updated: 25/08/2020
  12. Not all stores accepting Starbucks Cards can accept digital rewards. You can use our  store locator using the 'Accepts Rewards' filter to see which stores accept Digital Rewards. Date Updated: 15/09/2020
  13. Android Pay is a simple and secure way for Android users to pay with their phone in store. It works just like contactless payment. To use Android pay, ensure that it is appropriately set up on... Date Updated: 25/08/2020
  14. Definitely! The Starbucks mobile app works like your plastic Starbucks Card.  Just tell the barista you'd like to redeem your free reward and they will scan the barcode on your mobile device. If... Date Updated: 23/09/2020
  15. Your credit card information can be stored in your Starbucks Card account if you choose to do so. Storing your credit card information in your Starbucks Card account is a convenient way to top-up... Date Updated: 15/09/2020
  16. Date Updated: 25/08/2020
  17. Yes. The use of any card registered to your account will earn you stars and enable you to enjoy the benefits associated with your membership level. Date Updated: 25/08/2020
  18. Top-up your Starbucks Card directly from your device by going to the My Cards screen, touching the balance and then selecting "Top-up Card" from the menu. Date Updated: 25/08/2020
  19. Yes, your barcode is stored locally on the phone and will be available when you open the application. However, you won't be able to update your Starbucks Card balance until your network connection is... Date Updated: 25/08/2020
  20. First, make sure that the brightness setting on your device is at a high level. If the scanner still cannot read your barcode, simply read your Starbucks Card number to the barista. Your Starbucks... Date Updated: 25/08/2020

Contact Us

To get in touch with our Customer Care team, please send an email to UKInfo@support.starbucks.com, alternatively you can reach us on Twitter or
Facebook @starbucksuk

For Northern Ireland & Republic of Ireland Customers:

If you live in Northern Ireland or the Republic of Ireland, please email StarbuckscustomerNI@eegroup.ie or starbuckscustomerirl@eegroup.ie for anything related to Starbucks Card and My Starbucks Rewards - questions, problems, reporting a lost/stolen card etc. and for anything in relation to store experience, feedback, complaints, general queries.

Mail

Starbucks Coffee Company
Building 4 Chiswick Park
566 Chiswick High Road
London W45YE

Phone

03330050449
Monday - Friday 8:30 - 17:30