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Results 1 - 20 of 23
  1. All gold level customers will receive a birthday reward as per the terms and conditions of the Starbucks Rewards program. Please ensure that your date of birth is correct so that this can be issued... Date Updated: 17/06/2022
  2. Please try resetting your password on your account by clicking here . Passwords must contain a special character (excluding £, $ or % symbols), a number, lower case letter, upper case... Date Updated: 25/09/2020
  3. If your Starbucks Card has already been registered, you will need to sign in to your existing account with your email address and password.  If you no longer have access to the email address on... Date Updated: 15/06/2022
  4. Please note that the balance on the mobile application may not update automatically. To see if your current balance is up to date, check the date and time located next to balance of your selected... Date Updated: 23/05/2019
  5. Definitely! The Starbucks mobile app works like your plastic Starbucks Card.  Just tell the barista you'd like to redeem your free reward and they will scan the barcode or QR code on your mobile... Date Updated: 15/06/2022
  6. To amend the presonal details on your account please reach out to the customer care team here .   Date Updated: 15/06/2022
  7. Please ensure that you have enabled location services on your device. To enable location simply go to your device settings and select Starbucks and then turn location on. Date Updated: 25/08/2020
  8. Yes, your barcode is stored locally on the phone and will be available when you open the application. However, you won't be able to update your Starbucks Card balance until your network connection is... Date Updated: 15/06/2022
  9. The Apple Wallet is no longer compatible with the latest Starbucks app and so will not display the correct information. You should check your balance and recent transaction history using the... Date Updated: 11/03/2022
  10. Mobile Order & Pay is an integrated feature of the Starbucks® app for iPhone® and Android®. To get started, install the latest version of the Starbucks® app for iPhone or Android. If you are not... Date Updated: 15/06/2022
  11. To protect the balance on your Starbucks Card, set up a Starbucks Card Account via your device or at starbucks.co.uk/card. This way if you lose your phone, the balance will be protected. Please... Date Updated: 15/06/2022
  12. Top-up your Starbucks Card directly from your device by going to the My Cards screen, touching the balance and then selecting "Top-up Card" from the menu. Date Updated: 25/08/2020
  13. Mobile order and pay is a feature of the Starbucks app, enabling you to place and pay for an order at a nearby Starbucks café right from your phone. Your barista will get your order started while you... Date Updated: 15/06/2022
  14. To download our new UK app, please click here . The new app is only available to download for UK users.  If you experience any difficulties, then you can check ut our troubleshooting tips here... Date Updated: 15/06/2022
  15. After downloading our new UK app, you should be able to login into your account and continue using it from where you left off. If you are having problems you can also visit our troubleshooting page... Date Updated: 15/06/2022
  16. Absolutely. Each order you place with Mobile Order & Pay will earn you a Star. You can track your Star balance and view your account information in the Starbucks® App and online at... Date Updated: 15/09/2020
  17. Yes, Mobile Order & Pay is available only to Starbucks Rewards® members, with our mobile app.  Date Updated: 15/06/2022
  18. No, the new Starbucks UK app is not compatible with Apple Watch devices.  Date Updated: 15/06/2022
  19. Yes you can redeem your Starbucks Rewards® through the Mobile Order & Pay in participating stores Date Updated: 15/09/2020
  20. Absolutely! Paying with the Starbucks application is exactly the same as paying with your physical Starbucks Card. Date Updated: 15/06/2022

Contact Us

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To get in touch with our Customer Care team you can submit a query here.

Alternatively you can reach us on Twitter or
Facebook @starbucksuk

For Northern Ireland & Republic of Ireland Customers:

If you are a customer in Northern Ireland or the Republic of Ireland, please visit: https://www.starbucks.ie/contact-us

Mail

Starbucks Coffee Company
Building 4 Chiswick Park
566 Chiswick High Road
London W45YE