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  1. After downloading our new UK app, you should be able to login into your account and continue using it from where you left off. If you are having problems you can also visit our troubleshooting page... Date Updated: 25/09/2020
  2. As of 09/04/2020, this offer has now ended. For further assistance, please contact Vitality directly on 08000927333. Date Updated: 25/08/2020
  3. If your Starbucks Card has already been registered, you will need to sign in to your existing account with your username and password. If you have created a username on your account, only the... Date Updated: 15/09/2020
  4. To download our new UK app, please click here . The new app is only available to download for UK users.  If you experience any difficulties, then try to check your phone setting by clicking on... Date Updated: 25/08/2020
  5. Customers are awarded 3 stars per £1 when paying with a registered Starbucks Card. For example, a purchase of £1.99 will earn 5.97 stars. Date Updated: 23/09/2020
  6. Stars take up to 24 hours to show on your account. If you still cannot see the star, check your Star Tracker at  https://www.starbucks.co.uk/account/rewards for a full calendar view of your... Date Updated: 23/05/2019
  7. If the Mobile Application is not updating to show your recently earned rewards, please try signing out, and then back in to your application. You can still redeem your beverage vouchers in the... Date Updated: 23/05/2019
  8. Please check your Star Tracker at  https://www.starbucks.co.uk/account/rewards for a full calendar view of your earned beverage vouchers and when they have been redeemed. Confirmation emails for... Date Updated: 23/05/2019
  9. You can change your email address through our website by logging into your account .   By clicking ‘My Profile’, this will open the ‘Personal Info’ section. Next, click on ‘change username’ to... Date Updated: 25/08/2020
  10. From time to time, the My Starbucks Rewards™ programme may offer a bonus Star as an incentive to selected members. During the promotional period, when you purchase one of our featured products at... Date Updated: 23/05/2019
  11. When you have earned enough stars to redeem a reward on your account, we'll send you an email. To redeem your stars at a participating Starbucks® store, you'll need a Starbucks Card associated with... Date Updated: 23/09/2020
  12. If you wish to have us delete your personal information and therefore no longer participate in the Starbucks Rewards Program, please submit your request by clicking on the link to the web form... Date Updated: 15/09/2020
  13. The programme is designed to reward our many customers who use and pay with a registered Starbucks Card. Date Updated: 25/08/2020
  14. Starbucks Cards activated in any of the following participating countries (UK, USA, Canada, Australia, Mexico, and the Republic of Ireland) can be used to make purchases and be reloaded in any other... Date Updated: 15/09/2020
  15. If you are Green level, your stars towards your free drinks will remain on your account as long as you have any activity in the past two years. However, you have 1 year to achieve 50 stars and Gold... Date Updated: 25/08/2020
  16. Date Updated: 25/08/2020
  17. Auto Top-Up is a great way to get the most of your Starbucks Card. Auto Top-Up is available for registered UK Starbucks Cards. You can set the Top-Up amount and your card will be... Date Updated: 25/08/2020
  18. First, install the Starbucks application onto your new device. Next, sign in with your Starbucks username and password to view your existing registered Starbucks Cards via your new device. If you do... Date Updated: 25/08/2020
  19. The Mobile Order & Pay feature is currently available in selected stores in Great Britain. To see which stores accept Mobile Order and Pay, please select "Stores" in your... Date Updated: 15/09/2020
  20. Definitely! The Starbucks mobile app works like your plastic Starbucks Card.  Just tell the barista you'd like to redeem your free reward and they will scan the barcode on your mobile device. If... Date Updated: 23/09/2020

Contact Us

To get in touch with our Customer Care team, please send an email to UKInfo@support.starbucks.com, alternatively you can reach us on Twitter or
Facebook @starbucksuk

For Northern Ireland & Republic of Ireland Customers:

If you live in Northern Ireland or the Republic of Ireland, please email StarbuckscustomerNI@eegroup.ie or starbuckscustomerirl@eegroup.ie for anything related to Starbucks Card and My Starbucks Rewards - questions, problems, reporting a lost/stolen card etc. and for anything in relation to store experience, feedback, complaints, general queries.

Mail

Starbucks Coffee Company
Building 4 Chiswick Park
566 Chiswick High Road
London W45YE

Phone

03330050449
Monday - Friday 8:30 - 17:30