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Results 1 - 20 of 98

  1. How can I check the remaining balance of my Starbucks Card?

    To check the balance of a Starbucks Card, you can visit our website at  https://www.starbucks.co.uk/card Date Updated: 15/09/2020

  2. Can I register my Starbucks Card eGift online?

    Yes, you can! Similar to physical Starbucks Cards, you can register an existing eGift using the 16‐digit card number and 8‐digit PIN. By registering your card, you will be able to protect... Date Updated: 15/09/2020

  3. How can I purchase a Starbucks eGift?

    eGift Cards are no longer be available to purchase from 23 September. But don't worry, you can still grab a Gift Card at Starbucks stores. Date Updated: 23/09/2020

  4. Where can I give feedback on a recent experience?

    If you would like to contact our customer care team, we can be reached in the following ways: ·       Send us a message on Facebook or Twitter (@StarbucksUK) ·... Date Updated: 25/03/2021

  5. I cannot sign in to my account through the Mobile app or website.

    Please try resetting your password on your account by clicking here . Passwords must contain a special character (excluding £, $ or % symbols), a number, lower case letter, upper case... Date Updated: 25/09/2020

  6. I have lost my Starbucks Card/had it stolen.

    Please call customer care on 020 8834 5050 to report a registered card as lost or stolen. Our opening hours are 8.30am-5.30pm Monday - Friday, excluding Bank Holidays. Alternatively, please send an... Date Updated: 04/07/2019

  7. Can I apply for a job?

    Interested in working at Starbucks? Please visit the careers section of our website https://www.starbucksemeacareers.com/en Date Updated: 25/08/2020

  8. How do I pick up my drink and food with Mobile Order & Pay?

    When you get to the store, head over to where you'd normally pickup your order. Tell the barista your name and enjoy your order. Date Updated: 25/08/2020

  9. Where can I find out about wheat and gluten free food and beverages that are available in your stores?

    Date Updated: 02/04/2019

  10. I'm running late; can I delay my order with Mobile Order & Pay?

    Once your order is submitted, it can't be altered. Date Updated: 25/08/2020

  11. Where can I find out about Starbucks' work with charities in the UK?

    We have a page dedicated to Starbucks' partnership with the Prince's Trust . To find out more about our partnership with UK Youth click here . Date Updated: 25/08/2020

  12. Where can I find out about donations/fundraising/charity requests?

    Contributing positively to our local communities is important to Starbucks and our stores will be happy to support local community events in any way possible. Please contact the store manager of your... Date Updated: 23/05/2019

  13. How can I transfer the balance between two cards?

    Balance transfers are currently available on the Starbucks Mobile Application only. To transfer the balance, register both cards to your account and select "Manage" and "Transfer Balance". If you do... Date Updated: 23/05/2019

  14. I have a new business opportunity for franchise.

    Please visit http://www.starbucks.co.uk/business/franchised-stores/opportunity to learn about franchising opportunities. Also, you can send your proposal to newsites@starbucks.com and include your... Date Updated: 15/09/2020

  15. I have not received my Vitality free drink this week, who do I contact?

    As of 09/04/2020, this offer has now ended. For further assistance, please contact Vitality directly on 08000927333. Date Updated: 25/08/2020

  16. I haven’t received my star for my purchase.

    Stars take up to 24 hours to show on your account. If you still cannot see the star, check your Star Tracker at  https://www.starbucks.co.uk/account/rewards for a full calendar view of your... Date Updated: 23/05/2019

  17. Where can I find out about allergies/ calories advice?

    For the most up-to-date nutritional information on food and drink items, please check our website at  https://www.starbucks.co.uk/quick-links/nutrition-info . All our food ranges now have... Date Updated: 27/11/2019

  18. I cannot see my earned rewards on my account.

    If the Mobile Application is not updating to show your recently earned rewards, please try signing out, and then back in to your application. You can still redeem your star in the meantime, just let... Date Updated: 26/01/2021

  19. How do I maintain Gold level status?

    Once you qualify for Gold level, you will be at that level for a full year from that date. Simply earn 450 additional stars before your anniversary date (the date you qualified for Gold level) and... Date Updated: 23/09/2020

  20. How many stars is one transaction worth?

    Customers are awarded 3 stars per £1 when paying with a registered Starbucks Card. For example, a purchase of £1.99 will earn 5.97 stars. Date Updated: 23/09/2020

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To get in touch with our Customer Care team you can submit a query here.

Alternatively you can reach us on Twitter or
Facebook @starbucksuk

For Northern Ireland & Republic of Ireland Customers:

If you are a customer in Northern Ireland or the Republic of Ireland, please visit: https://www.starbucks.ie/contact-us

Mail

Starbucks Coffee Company
Building 4 Chiswick Park
566 Chiswick High Road
London W45YE

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