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  1. Sometimes the balance will not update automatically on your Wallet. If you are unsure if the Wallet is showing the correct balance, press the "i" button when viewing your Starbucks Card and check... Date Updated: 25/08/2020
  2. If you are Green level, your stars towards your free drinks will remain on your account as long as you have any activity in the past two years. However, you have 1 year to achieve 50 stars and Gold... Date Updated: 25/08/2020
  3. Starbucks Cards activated in any of the following participating countries (UK, USA, Canada, Australia, Mexico, and the Republic of Ireland) can be used to make purchases and be reloaded in any other... Date Updated: 15/09/2020
  4. Please check your Star Tracker at  https://www.starbucks.co.uk/account/rewards for a full calendar view of your earned beverage vouchers and when they have been redeemed. Confirmation emails for... Date Updated: 23/05/2019
  5. When you have earned enough stars to redeem a reward on your account, we'll send you an email. To redeem your stars at a participating Starbucks® store, you'll need a Starbucks Card associated with... Date Updated: 23/09/2020
  6. To protect the balance on your Starbucks Card, set up a Starbucks Card Account via your device or at starbucks.co.uk/card. This way if you lose your phone, the balance will be protected. Please... Date Updated: 25/08/2020
  7. Once you qualify for Gold level, you will be at that level for a full year from that date. Simply earn 450 additional stars before your anniversary date (the date you qualified for Gold level) and... Date Updated: 23/09/2020
  8. First, install the Starbucks application onto your new device. Next, sign in with your Starbucks username and password to view your existing registered Starbucks Cards via your new device. If you do... Date Updated: 25/08/2020
  9. Customers will only earn stars on transactions made in the following four participating countries (UK, USA, Canada, and the Republic of Ireland) when using their registered cards to pay. However, due... Date Updated: 15/09/2020
  10. From time to time, the My Starbucks Rewards™ programme may offer a bonus Star as an incentive to selected members. During the promotional period, when you purchase one of our featured products at... Date Updated: 23/05/2019
  11. The programme is designed to reward our many customers who use and pay with a registered Starbucks Card. Date Updated: 25/08/2020
  12. Top-up your Starbucks Card directly from your device by going to the My Cards screen, touching the balance and then selecting "Top-up Card" from the menu. Date Updated: 25/08/2020
  13. We have many stores across the UK and Ireland that offer Starbucks Rewards. There is a small number of stores which are not wholly company owned and are not able to accept Starbucks Cards. You can... Date Updated: 23/09/2020
  14. For the most up-to-date nutritional information on food and drink items, please check our website at  https://www.starbucks.co.uk/quick-links/nutrition-info . All our food ranges now have... Date Updated: 27/11/2019
  15. Definitely! The Starbucks mobile app works like your plastic Starbucks Card.  Just tell the barista you'd like to redeem your free reward and they will scan the barcode on your mobile device. If... Date Updated: 23/09/2020
  16. Mobile order and pay is a feature of the Starbucks app, enabling you to place and pay for an order at a nearby Starbucks café right from your phone. Your barista will get your order started while you... Date Updated: 15/09/2020
  17. Interested in working at Starbucks? Please visit the careers section of our website https://www.starbucksemeacareers.com/en Date Updated: 25/08/2020
  18. You may access or correct, your personal information by visiting your Account If you wish to receive a copy of the information or additional information beyond what is available on you account... Date Updated: 22/05/2018
  19. When you get to the store, head over to where you'd normally pickup your order. Tell the barista your name and enjoy your order. Date Updated: 25/08/2020
  20. We have a page dedicated to Starbucks Cards where you can learn about Starbucks Card , purchase a card, top-up a card or register a card. Date Updated: 11/09/2020

Contact Us

To get in touch with our Customer Care team, please send an email to UKInfo@support.starbucks.com, alternatively you can reach us on Twitter or
Facebook @starbucksuk

For Northern Ireland & Republic of Ireland Customers:

If you live in Northern Ireland or the Republic of Ireland, please email StarbuckscustomerNI@eegroup.ie or starbuckscustomerirl@eegroup.ie for anything related to Starbucks Card and My Starbucks Rewards - questions, problems, reporting a lost/stolen card etc. and for anything in relation to store experience, feedback, complaints, general queries.

Mail

Starbucks Coffee Company
Building 4 Chiswick Park
566 Chiswick High Road
London W45YE

Phone

03330050449
Monday - Friday 8:30 - 17:30

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